Partner Terms
Last updated: July 2026
These terms apply to cab owners, fleet owners and tour operators on the Namma Grab partner network.
Verification
Partners must complete KYC (identity, driving licence, vehicle RC, permits as applicable) before receiving enquiries. Providing false documents leads to immediate removal.
Leads and subscription
Enquiries ("leads") are shared based on your service areas, vehicle types and subscription. A lead is an introduction, not a guaranteed booking — customers choose whom to confirm with.
Zero commission
We charge no commission and no per-trip fee. You keep 100% of the fare you quote. Your subscription is the only platform charge.
Subscription payments and refunds
Draft, pending legal review. Not yet in force: Namma Grab is not taking online payments yet.
Start and renewal. Each payment buys one subscription month. It starts on the day your payment is confirmed and ends on the day before the same date next month (for example, 15 January to 14 February). If that date does not exist in the next month, it ends on the last day of that month (for example, 31 January to 28 February, or 29 February in a leap year). If you pay while free access or a paid month is still running, the new month starts the day after it ends. A renewal keeps your original date where the month has it (for example, after 31 January to 28 February, the next month is 1 March to 30 March and the one after is 31 March to 30 April). Subscriptions do not renew automatically, and nothing is charged automatically; you choose when to renew.
Refunds. If you are charged twice, or charged and no subscription month starts, we will refund the extra amount to the original payment method within 7 working days after checking it. Other payments are not refundable once the subscription month has started.
When a payment is refunded in full, the subscription month it bought ends and new enquiries stop until you pay again.
Questions about a payment or a refund: Partner support +91 97905 49790 or nammagrab@gmail.com.
Conduct
Customer contact details may be used only for the specific enquiry. Misuse of customer data, bait-and-switch quoting, or no-shows after confirmation lead to suspension or termination.
Contact
Partner support: +91 97905 49790.