Question 1

What is Namma Grab?

Accepted Answer

Namma Grab is India's verified cab enquiry network. You tell us your trip requirement once, and suitable verified cab partners respond to you directly. We are an enquiry network — not Ola, not Uber, not a ride-hailing app.

Question 2

Is submitting an enquiry free for customers?

Accepted Answer

Yes, completely free. You can raise an enquiry, receive responses from partners and choose whom to book with — all at no charge.

Question 3

Does Namma Grab decide the cab fare?

Accepted Answer

No. Namma Grab never sets, fixes or estimates fares. Partners quote you directly based on your trip, and you pick the deal that suits you. You pay the partner directly.

Question 4

Can I speak directly with a cab partner?

Accepted Answer

Yes. When a partner responds to your enquiry, you can call or WhatsApp them straight from your enquiry page and discuss the trip directly.

Question 5

What does 0% booking commission mean?

Accepted Answer

We never take a cut of your trip fare — 100% of what you pay goes to the partner. The platform runs on partner subscriptions, so partner subscription charges may apply to partners, never a commission on your booking.

Question 6

Can I book multi-city trips?

Accepted Answer

Yes. Choose the Multi-City trip type, add your stops in order, and partners who run such circuits will respond with a quote for the whole journey.

Question 7

Can I stop new contacts?

Accepted Answer

Yes. Open your enquiry from Track Enquiry and tap Stop New Contacts — partners will stop reaching out while your enquiry stays on record.

Question 8

Can I cancel an enquiry?

Accepted Answer

Yes, any time. Open the enquiry and tap Cancel Enquiry. It immediately stops being visible to partners.

Question 9

How do I confirm my partner?

Accepted Answer

After you speak with a responding partner and agree on the trip, tap 'I've booked with this partner' on your enquiry page. That closes the enquiry for others and records your confirmed partner.

Question 10

How are partners verified?

Accepted Answer

Every partner completes KYC verification — identity, licence and vehicle documents — before they can see or respond to a single enquiry. Look for the verified badge.

Question 11

Can drivers join?

Accepted Answer

Yes. Drivers, cab owners, fleet owners, travel agents and tour operators can all join as partners, subject to KYC verification and a partner subscription.

Question 12

Can fleet owners join?

Accepted Answer

Yes. Fleet owners can list multiple vehicle types across their service areas and receive matching customer enquiries.

Question 13

Can travel agents and tour operators join?

Accepted Answer

Yes. Travel agents and tour operators are welcome as partners — many customers specifically plan multi-day tours through Namma Grab.

Question 14

Does Namma Grab guarantee bookings?

Accepted Answer

No. We connect your requirement with suitable verified partners, but we never guarantee leads, responses or bookings — the trip agreement is between you and the partner you choose.

Question 15

How is my mobile number protected?

Accepted Answer

Your number is shared only with partners engaging with your active enquiry so they can reach you about that trip. It is never published publicly, never sold, and you can stop partner contacts at any time.

FAQ & Help