Delete your Namma Grab account

This page explains how to delete your account in the Namma Grab app (customers) and the Namma Grab Partner app (cab partners), both published by Namma Grab, and what happens to your data.

Delete from the app

• Namma Grab (customer app): sign in, open Profile → Privacy & data → Delete my account, confirm, and send the request.
• Namma Grab Partner: sign in, open Settings → Privacy & data → Delete my account, confirm, and send the request.

The app shows the status of your request and the date by which it will be completed.

Delete without the app

Write to nammagrab@gmail.com with the subject “Delete my Namma Grab account”, or call or WhatsApp +91 97905 49790, from the mobile number registered on your account. Tell us whether it is a customer or partner account. We confirm the request on that number before deleting anything.

What is deleted

• Your profile: name, mobile number, email and saved preferences, including your WhatsApp choice.
• Your login sessions and app notification registrations (you are signed out on every device).
• For partners: business details, vehicles, service areas, routes, uploaded KYC and vehicle documents, and duty location history.
• Active enquiries are cancelled; partners stop receiving new enquiries.

What we keep, and for how long

Only records the law requires us to keep, or that are needed to resolve disputes and prevent fraud, such as payment records and security and audit logs (at least 3 years). They are not used for any other purpose and are deleted when the period ends. See our Privacy Policy (section 8) for all retention periods.

How long it takes

We complete deletion requests within 30 days. The app shows the due date and the status of your request.